Customer Support
Protection, Distribution and Control
Includes monitoring & controls, panelboards, switches & disconnects, circuit breakers, machine safety, switchgear, switchboards, busway, residential products, and transformers.
Order Management
New orders, order status, escalations, cancelations, changes.
1-800-431-7867
Website: empower.abb.com
Email:
us-elgmusorders@abb.com - New orders, changes, cancelations for channel partners, OEM and direct customers
us-elgmusorders@abb.com - Order status, escalations for channel partners
us-el.oemsales@abb.com - Order status, escalations for OEM and direct customers
Pre-Sales Product Application Support
Product selection, drawings, instructions, substitutions, competitive crosses.
1-888-385-1221 Option 1 | 10 a.m. - 2 p.m. eastern
Email: eppc.support@us.abb.com
Post Sales Service Warranty / Technical Support
Post sales service and warranty information
1-888-437-3765 | 8 a.m. - 5 p.m. eastern
Website: empower.abb.com
Post Sales Shipping Issues
Incorrect material, over shipment
Website: empower.abb.com
Incorrect delivery, packaging, label error
Email:
us-el.distributorsales@abb.com - for channel partners
us-el.oemsales@abb.com - for OEM and direct customers
Critical Power
Including automatic transfer switches (ATS), surge protection devices (SPD), uninterruptible power supplies (UPS), and paralleling switchgear (PSG).
Product, Service, Post Sales
1-800-637-1738 or 1-773-299-6600
Email: us-el.criticalpower@abb.com
UPS: 800-292-3739
Technical Support
UPS Technical Support: 1-800-292-3739
ATS Technical Support: 1-800-637-1738
Additional Technical Support Contacts
Installation Products
Including cable protective systems, connectivity & grounding, premier fastening & floor boxes, essential fastenings & metal framing, boxes & fittings.
Product, Service, Post Sales
1-888-862-3290 (US)
Fax: 1-800-816-7810
Technical Support
T&B Brand Products: 1-888-862-3289
Email: us-iptechsupport@abb.com
Service
From maintenance and repairs to reliability and process improvements.
1-888-434-7378 (US)
1-540-387-8617 (Int'l)
Non-U.S. Request a Quote/Sales Inquiry